Mobikya Shipping Policy: Everything You Need to Know

 

At Mobikya, we strive to provide a seamless and timely shipping experience for all our customers. Below are the details regarding our shipping process:

 

1. Processing Time

 

Once an order is placed, please allow up to 2-3 business days for processing and dispatching. Orders placed on weekends or holidays will be processed the next business day.

 

2. Shipping Methods and Costs

 

We offer the following shipping options:

 

• Standard Shipping: Delivery within 5-7 business days (rates calculated at checkout).

• Expedited Shipping: Delivery within 2-4 business days (rates calculated at checkout).

 

Shipping costs will be calculated at checkout based on the weight and destination of your order.

 

3. Shipping Locations

 

We currently ship to addresses within Egypt. If you are located outside Egypt, please contact us directly to discuss international shipping options.

 

4. Delivery Times

 

• Domestic Shipments: Most domestic shipments will arrive within 5-7 business days after dispatch.

• Delays: Occasionally, there may be delays due to weather conditions, holidays, or unforeseen circumstances. We will notify you if there are significant delays.

 

5. Order Tracking

 

Once your order is shipped, you will receive a tracking number via email. You can track your shipment on the respective courier’s website.

 

6. Packaging

 

All orders will be carefully packaged to ensure they arrive in excellent condition. If you notice any damage upon arrival, please contact us immediately.

 

7. Shipping Restrictions

 

Certain items, particularly bulky or fragile goods, may have specific shipping requirements. These will be noted on the product page, and additional charges may apply.

 

8. Lost or Stolen Packages

 

Mobikya is not responsible for lost or stolen packages once they have been delivered to the specified shipping address. Please ensure that your shipping address is correct and secure.

 

9. Returns & Exchanges

 

For information on returns and exchanges, please refer to our [Return Policy](link to return policy).

 

Contact Us

 

If you have any questions or concerns about your order or shipping, please contact us at:

 

• Email: contact@mobikya.com

• Phone: +20 101 003 6463

• Address: In front of The National Museum of Egyptian Civilization, Al Fostat St, Kom Ghorab, Old Cairo, Cairo Governorate 11321